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Shipping & Returns

 

Ship To All 50 States

 

If you live in the United States, we can ship to you!

 

Shipping Speeds

 

During checkout, you can select between a few different shipping options, such as the following:

 

  • USPS First Class (5-7 Days)
    • USPS Priority (3-4 Days)

 

We do not ship on weekends. Orders typically ship out the next day, however in some cases it may be 2 days. Keep an eye out for an email with your tracking information!

 

Shipments

 

Upon placing an order, we process them in the order they are received. Our goal is to ship all orders that are received by 2pm EST M-F business days only the next day (excludes holidays). This includes any shipments that are drop shipped by our various vendors. This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.

 

All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX.

 

Cancellation/Refund Policy

 

We sell various products and we take the quality of them very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, you may request a full refund of the purchase price within 30 days. We try to be generous with this refund policy, however there are some exceptions. Orders containing a 10g tube of our pure oils or 3+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer may be required to return the product and must pay for the return shipping. If you have any questions please contact us at admin@healthsmarthemp.com with any questions.